Returns
- Returns are accepted within 7 days of delivery.
- For return or damage claims, a proper unboxing video is mandatory — continuous, without cuts or edits, starting before the package seal is opened. Claims without video proof may not be accepted.
- Products must be unused, unworn, unwashed, and in their original condition with all tags, folds, and packaging intact.
- Products with fall & pico done, blouse stitched, or any customisation carried out at the customer’s request are not eligible for return.
- Slight variations in colour due to screen resolution or lighting, and minor irregularities inherent to handwoven fabric, are characteristics of the craft and do not qualify as defects.
How to Raise a Return
- Contact us within 7 days of delivery at info@banarasivastram.com or on WhatsApp at +91 70811 10055 with your order number.
- Attach the complete unboxing video and photos of the product.
- Our team will review the claim and confirm eligibility, along with return shipping instructions.
Refunds
- Once the returned product is received and passes quality inspection, the refund is initiated to the original payment method.
- Refunds are typically processed within 7–10 business days of approval; the time for the amount to reflect depends on your bank or payment provider.
- Shipping charges (where applicable) are non-refundable unless the return is due to a verified defect or an incorrect item shipped by us.
Exchanges
Exchanges are subject to stock availability. If a replacement is not available, a refund will be processed as above.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with the unboxing video, and we will arrange a replacement or full refund on priority.